Terms & Conditions of Use


Welcome to Coffee (the “Platform”), our aim is to connect people and create the best love stories. This Terms and Conditions of Use is a legally binding contract between KnowHow experts Limited (“Coffee”, “we”, “us”, or “our”) and You.


Please note that important information about our practices on the collection, use and disclosure of Users’ personal information submitted via this platform is governed by our Privacy Policy, the terms of which are incorporated into this Terms of Use. Please see further: INSERT LINK (“Privacy Policy”)


This Terms and Conditions of Use shall govern you, (whether as a guest or registered user) and Coffee in your access and use of the Platform as well as its content, services and functionality made available on or through the Platform (collectively referred to as “the Services”). Please read carefully these Terms and Conditions of Use (the “Terms of Use” or “User Agreement”) before using the Platform and click on the Agree icon if you consent and agree to be bound by this Terms of Use and the Privacy Policy.

By using Coffee platform, you agree to the terms and conditions contained on this Platform, which shall regulate your use of this Platform, including all pages or links on the Platform. If you do not agree with any part of these Terms of Use or the Privacy Policy, kindly discontinue your use of the platform and exit immediately. If you do not agree to these Terms of Use or the Privacy Policy, your sole and exclusive remedy is to discontinue using this Platform. You will be deemed to have accepted, without limitation or qualification, both the Terms of Use and the Privacy Policy for the Platform when you proceed to browse, access, or otherwise use the Services in any way whatsoever.

4. AGE

You must be at least 18 (eighteen) years old to use our Platform or any of our Services; by using our Platform or agreeing to these terms and conditions, you represent and warrant to us that you are at least 18 years of age.


To have full access to the services we provide, you will be required to create a User Account (“Account”).You will be required to select a username and password. Your username and password grant you access to your Account on the Platform. Please note that you are fully and solely responsible for any and all use of the Services and, you are always required to keep your password private. Do not share your password with any third party or allow another person to access the Platform using your Account. Kindly notify us immediately if you have any reason to believe that your username or password has been lost or compromised or misused in any way. Also immediately report any unauthorized or suspicious activity in your Account.


Subject to the express provisions of these terms and conditions:

a. We, together with our licensors, own and control all the copyright and other intellectual property rights in our Platform and the material on our Platform;

b. Unless indicated otherwise, all text, photographic images and other graphics, video, audio, design elements, information, links, code, scripts programming, software, interactive features, and other material and files (collectively, the ‘content’) used on or incorporated into this Web and Mobile applications are protected by copyright, trademark, or other proprietary rights as the intellectual property of the company;

c. Except as expressly provided in this Agreement, or permitted by the Copyrights Act or other applicable law, you agree not to copy, download, modify, use, display, publish, transmit, sell, license, reproduce, or distribute, indirectly, any of the content of this Web and mobile application without the prior written consent of the company;

d. You further agree to comply with, and keep intact, any copyright notices, trademarks, logos, author attributions, legends, or restrictions contained therein;

e. Without limiting the foregoing and for the avoidance of doubt, you must abide by all additional copyright notices and other restrictions contained on the Platform;

f. You also agree not to access without authority, interfere with, damage or disrupt any part of our platform; any equipment or network on which our Platform is stored; any software used in the provision of our Platform; or any equipment or network or software owned or used by any third party.


a. You may access the Platform to request the services we provide or to make enquiries;

b. You may provide performance ratings and reviews, comments on our Platform;

c. You may make suggestions, comments, reviews, share ideas, give feedback, and you agree that they are not confidential and you hereby grant to us a worldwide, perpetual, irrevocable, royalty-free license to reproduce, display, perform, distribute, publish, modify, edit or otherwise use such information as it deems appropriate, for any and all commercial or non-commercial purposes, in its sole discretion.


In your use of the platform, you agree not to:

a. Modify or use the Content on any web Platform or networked computer environment or use the Content for any purpose other than personal, non-commercial use, without the consent of Coffee or its licensors first had and obtained, where applicable. Such use or modification is a violation of the copyright, trademark, and other proprietary rights in the Content;

b. Reverse engineer, create derivative works, decompile, disassemble, decipher or otherwise attempt to derive the source code, underlying ideas, algorithms of any part of the content of the Platform, or simulate any related technology or use our Platform in any way or take any action that causes or may cause damage to the Platform or impairment of the performance, availability or accessibility of the Platform;

c. Copy, reproduce, modify, translate, distribute, transfer, sell, publish, broadcast, perform, transmit, licence, or circulate in any form any part of the Platform or the Content;

d. “Frame”, “mirror” or otherwise incorporate the Platform, the Services or the Content or any part thereof on any commercial or non-commercial website;

e. Remove (or permit anyone else to remove) any watermarks, labels or other legal or proprietary notices included in the Platform or the Content;

f. Use our Platform in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity or in any way that breaches any applicable law or regulations;

g. Circumvent, disable or otherwise interfere with security-related features of the Services; including security features that prevent or restrict the use or copying of any content;

h. Use data collected from our Platform for any direct or indirect marketing activity (including without limitation email marketing, SMS marketing, telemarketing or direct mailing);

i. Alter, remove, or falsify any attributions or other proprietary designations of origin or source of any Content appearing on the Platform;

j. Access or otherwise interact with our Website using any robot, spider or other automated means except for the purpose of search engine indexing;

k. Download any content on the Platform unless you see a “download” or similar link displayed by us on the Platform for such content.


We may suspend, restrict or terminate the provision of our services (in whole or in part) and or close your account without any liability whatsoever, under the following circumstances:

a. Upon receiving a request from you at any time, we will close your account;

b. If you notify us that your phone has been lost or stolen or your account has been compromised, we will suspend or close your account;

c. If in any way, we know or suspect your Account is being used fraudulently, negligently or for illegal activities or if we must do so to comply with the law, we may close your account, restrict activity on your account or suspend access to your account;

d. If we believe that you are in breach of these Terms of Use, trying to compromise our systems and unreasonably interfering with any services provided by us, or for any other purpose in protection of our interests, we may close your Account;

e. Should you enter an incorrect password on three (3) consecutive occasions, we will lock your access to your Account. You will be required to contact customer service to request that your access be unlocked, following verification of your identity by a customer service representative. When you satisfy the requirement for that verification, your access will proceed to be unlocked.


a. Your contract with us commences on the date that we receive your first payment. The Consumer Contracts Regulations (Information, Cancellation and Additional Charges) 2013 apply and you have the legal right to cancel this contract for any reason within 14 days of the date that your contract commences, (the Cancellation Period). You have the right to cancel this contract within 14 days without giving any reason. The Cancellation Period will expire after 14 days from the date that your contract commenced. These rights to cancel are not applicable to any leisure activities including events/holidays. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear written statement, e.g. using post or email: write to Sophia Douglas, 07552 083 799, or email: team@coffeematches.com;

b. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


a. Within the Cancellation Period if you cancel this contract, we will reimburse you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement;

b. If you require us to begin services within the Cancellation Period, we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is earlier. If you cancel during the cancellation period, we may charge you for any services provided up until the point when we receive your cancellation notice and will provide a partial and proportional (pro-rated) refund accordingly.


a. We will not be responsible to you for any direct, indirect, consequential or special damages arising from any act or omission by you or any third party for whom you are responsible whether arising in contract, tort or statute, as a result of the account suspension or closure in accordance with the provisions of this Terms and Conditions;

b. Without prejudice to the exclusion of liability above, in the event of any problem with the Platform or any of the services on the Platform, you agree that your sole and exclusive remedy is to cease using the Platform.


a. You consent to us sharing your details to eligible members who according to our independent assessment meets the criteria to get connected to you.


a. You agree to provide true and accurate details of yourself required on the Platform;

b. You agree to make a true declaration of any past or serving conviction, bankruptcy, arrangements with creditors etc;

c. You consent to us providing details to the Police or any fraud prevention, law enforcement or security agency, of any conduct on your account that gives reasonable cause to suspect that the account is being used for improper purposes.


In furtherance of the purpose of the platform, you represent and warrant that:

a. All information supplied by you on the Platform (including information provided by you to create an Account) or in connection with your use of the Services is true, accurate, current and complete. If any of the provided information changes, you shall immediately update same to the Platform or notify us in writing;

b. You shall not make frivolous or vexatious requests on the Platform nor request a service or product in furtherance of a criminal activity neither shall you make scandalous, obscene, libelous or offensive comments, reviews or requests on the Platform relating to the platform or recommendations made to you or other user;

c. You can request, receive and pay for the service that you requested, and you shall not reject any service unreasonably;

d. You are responsible for your own conduct while using the Platform or Services and for any consequences thereof;

e. You shall use this Platform and all Services on the Platform only for purposes that are legal, proper and in accordance with this Terms of Use, the Privacy Policy, and any applicable law, rules or regulations, any consumer protection, unfair competition, and anti-discrimination laws or regulations and any applicable foreign laws);

f. You are solely responsible for your interactions with other Users both within the Platform and outside of the Platform. We expressly disclaim any responsibility for interactions, loss or liabilities between users or between you and any third party outside of the Platform.


a. We only provide a platform for users to connect, we will bear no liability for any claim arising out of the relationship between the users. We also do not warrant the accuracy of any information provided by any user on the platform;

b. We will not be liable for any damages (including, without limitation, damages for any consequential loss or negligence, or loss of money) howsoever arising and whether in contract, tort or otherwise from the use of or inability to use our Platform, or any of its contents and materials, or from any action or omission taken as a result of using the Platform or any such contents. In any event, our liability for any and all proven damages or losses shall not in any circumstances exceed the amount paid by you, if any, for accessing this Platform.

c. All warranties in respect of the service and /or such information, whether express or implied, are excluded.


a. You undertake that all communication, content, interactions, intellectual property or other information, and materials on the Platform, either marked ‘confidential’ or is by its nature intended to be for your knowledge alone, shall be kept confidential unless or until you can reasonably demonstrate that such communication, information and material is, or part of it is, in the public domain through no fault of yours. Furthermore, any communication, content, intellectual property or other information, and materials you obtain in terms of or arising from the use of this Platform shall be treated as confidential and shall not be divulged or permitted to be divulged to third parties, without our prior written consent;

b. All obligations relating to Confidential Information under this Terms of Use will continue after termination of the Terms of Use and termination of access rights hereunder.


You hereby undertake as follows:

a. Not to harass, intimidate, threaten, maltreat and assault any user or official of Coffee;

b. Not to post, publish or transmit on the Platform any message or information under a false name; or information that is unlawful, malicious, libelous, defamatory, obscene, fraudulent, predatory of minors, harassing, discriminatory, threatening or hateful to any person; information that infringes or violates any contractual or intellectual property rights of others or the privacy or publicity rights of others;

c. Not to use the Platform in any manner that could damage, disable or impair our services or networks;

d. Not to attempt to gain unauthorized access to the Platform or any user accounts or computer systems or networks, through hacking, password mining or any other unlawful means; and

e. That you shall not use the Platform for money laundering or violate any law related to money laundering.


a. Notwithstanding the generality or effect of other provisions of this Terms of Use, you agree to indemnify, hold harmless, and defend Coffee and its subsidiaries, affiliates, officers, directors, affiliates, agents and employees, parent companies, (collectively, “Indemnified Parties” and each, individually, an “Indemnified Party”) against all costs, expenses, liabilities and damages (including reasonable attorney’s fees) incurred by any Indemnified Party in connection with any third party claims arising out of your use of the Platform or any part of it; your failure to comply with any applicable laws and regulations; and your breach of any obligations set forth in this Terms of Use;

b. This indemnity obligation shall survive this Terms of Use and your use of the Platform. Coffee reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with Coffee in asserting any available defenses.


a. Notwithstanding any provision hereunder, neither Coffee nor its third-party partners shall be liable for any delay in or failure to perform its obligations under this Terms and Conditions of Use where such delay is caused by circumstances beyond its reasonable control;

b. Force majeure here means the occurrence of an extraordinary event or circumstance beyond the control of both parties, including but not limited to wars, sabotage, acts of terror, system breakdown, network failures, strikes, riots, crimes, epidemics, pandemics, labour disputes, flood, fires, legislative enactments or government policies or events described as an act of God (such as, flooding, earthquake, volcanic eruption, etc.) and which we could not have reasonably foreseen or guarded against and which by exercise of reasonable care and diligence, we are unable to prevent.


a. We aim to provide high quality services which meet your needs. We believe we achieve this most of the time. if we are not getting it right please let us know. Please write to team@coffeematches.com;

b. Often we will be able to give you a response straight away. Where the matter is more complicated, we will endeavor to handle all complaints withing 45 calendar days.


a. This Terms of Use and all disputes and matters arising from the Platform (or its use) shall be governed by the laws of the England;

b. In the event of a controversy, claim or dispute arising out of or relating to this Terms of Use, the Parties shall attempt in good faith to resolve such controversy, claim or dispute promptly by negotiation between the parties or their authorized representatives. You shall, before exploring any other remedy in law, notify us of the dispute or complaint through the contact details below. If parties are unable to resolve the controversy, claim or dispute, the parties shall be at liberty to explore any other dispute resolution mechanism known to Law including mediation, arbitration or litigation.


a. We may assign this contract for operational reasons or in connection with a business transfer or re-organisation. Nothing in this agreement is intended to, nor shall it confer rights on any third party;

b. You may not assign, transfer or delegate your rights or obligations hereunder, in whole or in part without our prior written consent.


a. Entire Agreement: This Terms of Use constitutes the sole agreement between you and Coffee for your use and the provision of the Services and the subject matter hereof, and no representations, statements or inducements, oral or written, not contained in this Terms of Use shall bind either you or Coffee.

b. Severance: If any provision of this Terms of Use is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Terms of Use and rendered ineffective as far as possible without modifying the remaining provisions of this Terms of Use, and shall not in any way affect any other circumstances of or the validity or enforcement of this Terms of Use.

c. Waiver: Failure to insist on performance of any of the terms of this Terms of Use will not operate as a waiver of any subsequent default. No waiver by Coffee of any right under this Terms of Use will be deemed to be either a waiver of any other right or provision or a waiver of that same right or provision at any other time.

d. Bindingness: This Terms of Use shall be binding upon and inure to the benefit of each of the parties and the parties’ respective successors and permitted assigns. A printed version of this Terms of Use and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


In the case of any complaints or any other notification, please contact us at:
Email: team@coffeematches.com
Telephone: 07552 083 799


We may, at our sole discretion, review, revise and/or update this Terms of Use and the Platform at any time. We therefore advise that you read through this Terms of Use periodically. You further agree that we will have no further obligation to notify you of any modifications and such updates or modifications shall become effective immediately upon the posting thereof or on any specified date. The most current version of the Terms of Use can be accessed at any time by selecting Terms of Use link on the bottom of the home page for the Platform.